Refund policy

Thank you for shopping at Heart of Care Co. We’re committed to supporting your work in healthcare with quality nursing supplies and scrubs. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To qualify for a return:

• Items must be unused, unwashed, and in original condition

• Tags must be attached (for scrubs and uniforms)

• Must include original packaging and receipt or proof of purchase

To start a return, please email us at gentletouch@heartofcareco.com with your order number and reason for the return. We’ll send you the return instructions.

Note: Customers are responsible for return shipping costs unless the item is damaged or sent incorrectly.

Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved.

• If approved, you’ll be refunded to your original payment method within 5–10 business days.

• Refunds may take additional time depending on your bank or credit card provider.

If your return is not accepted (e.g., worn items or items without tags), we will notify you and return the item to you.

Non-Returnable Items

Please note that we cannot accept returns for:

• Clearance or final sale items

• Compression socks or undergarments (for hygiene reasons)

• Personalized or embroidered items

• Opened medical supplies

Exchanges

Need a different size or color? We’re happy to help! Email us at gentletouch@heartofcareco.com to arrange an exchange (if the item is still in stock). Exchanges follow the same rules as returns.

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If you have any questions about our Return & Refund Policy, don’t hesitate to contact us at gentletouch@heartofcareco.com. Thank you for choosing Heart of Care Co — where care begins with quality.